Privacy Policy

The Yorkshire Wellness Hub (operated by DayNight Pharmacy) ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our weight management services, including online forms, phone consultations, and other communications.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal and health information necessary to provide our services, including but not limited to:

  • Identification information: name, date of birth, contact details (phone, email, address)

  • Health information: medical history, medications, weight, height, BMI, and other health-related data

  • Consultation information: details from your PharmaDoctor online consultation form or telephone consultation

  • GP surgery details: including name of surgery, location, and GP name if known

  • Questionnaire responses: collected via JotForm online patient questionnaires

  • Contact form submissions: queries or messages you send us through our website contact form

  • Summary Care Record (SCR): accessed with your explicit consent for clinical assessment purposes

  • Payment details: processed securely for deposits and service fees (handled separately by payment providers; we do not store payment card details)

2. How We Collect Information

  • Online: through PharmaDoctor online consultation forms, JotForm patient questionnaires, and website contact forms.

  • Telephone: where patients prefer not to use online forms, we collect information verbally during phone consultations.

  • In Person: at initial and follow-up appointments, information is collected during clinical assessments.

3. Legal Basis for Processing Your Data

We process your personal data under the following legal bases:

  • Consent: You provide explicit consent by agreeing to our Terms and completing our forms.

  • Contract: Processing necessary to provide you with weight management services.

  • Legal obligation: Compliance with healthcare regulations and record keeping.

  • Legitimate interests: To manage and improve our services, ensure patient safety, and prevent fraud.

4. How We Use Your Information

Your information is used to:

  • Assess your eligibility for treatment and provide clinical care

  • Communicate with you regarding appointments, treatment plans, and health coaching

  • Manage your bookings, payments, and follow-up

  • Comply with legal, regulatory, and professional obligations

  • Monitor and improve our services

  • Protect against fraudulent or unauthorized use

5. Who We Share Your Data With

We may share your personal data with:

  • PharmaDoctor: to facilitate online consultations and PGD compliance

  • JotForm: to securely collect and store patient questionnaire data

  • DayNight Pharmacy staff and healthcare professionals: involved in your care

  • Regulatory and legal authorities: where required by law or professional standards

  • Payment processors: for handling deposits and payments securely (no card details stored by us)

We do not sell or rent your personal data to third parties.

6. Data Storage and Security

  • Your data is stored securely using encrypted systems compliant with UK data protection standards.

  • Access to your data is restricted to authorized personnel only.

  • We retain your data for as long as necessary to provide services and comply with legal requirements.

  • We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data, subject to legal and clinical record-keeping requirements

  • Object to or restrict processing in certain circumstances

  • Request data portability

  • Withdraw consent at any time (without affecting the lawfulness of prior processing)

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise your rights, please contact us using the details below.

8. Data from Minors

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via our website or other communication channels.